The Spanish Consumers and Users Organisation (OCU) is denouncing malpractice by low-cost airline Ryanair. Many travellers cannot check-in online for Ryanair flights and are forced to do so at the airport. At an extra cost.
According to OCU, Ryanair makes it difficult for many passengers to check-in online. This is especially true for those who have bought their tickets through other platforms. When passengers try to check in, both the app and website give error messages. As a result, they have to go to the counter to check in before their journey. There, the company charges between €30 and €60 per passenger for checking in and printing the boarding pass.
And this is not the only obstacle Ryanair puts in the way of users who do not buy their tickets directly from them. Customers who buy their tickets through an agency or platform will have to identify themselves, with photo and picture, something OCU says is not necessary.
For OCU, this is clearly a new abuse by the company, coming on top of the abuses already denounced, on which the courts have clearly ruled in favour of the OCU.
The organisation assures that it has already contacted Ryanair to ask the company to immediately stop this “clearly offensive commercial practice”. If not, OCU will file a complaint with the courts.