Ryanair’s recent announcement to phase out paper boarding passes by May 2025 has drawn criticism from consumer rights group FACUA-Consumers in Action. The association has warned that eliminating paper boarding passes at airports is illegal under current laws.
Furthermore FACUA has reminded the airline that passengers have the right to receive their boarding pass free of charge.
Ryanair’s digital-only move criticised
Ryanair’s CEO, Michael O’Leary, has unveiled the airline’s plan to go fully digital, supposedly to streamline the passenger experience. However, FACUA argues that this decision is more about cutting costs by eliminating printing expenses and reducing airport staff, rather than improving efficiency for travellers.
FACUA’s statement criticises Ryanair’s move, noting that while it’s framed as a push towards digitalisation, it could impose significant barriers for certain passengers. Vulnerable groups such as elderly travellers or those with disabilities may struggle with a digital-only system, making it harder for them to check in without physical boarding passes.
Impact on vulnerable passengers
FACUA points out that passengers who need assistance—whether due to age, disability, or a lack of access to technology—would be disproportionately affected by this policy. The association emphasised that forcing passengers to check in online without offering an airport alternative could leave many stranded without the help they need to board their flights.
The consumer group also highlighted another issue: Ryanair’s current practice of charging for paper boarding passes at airports. FACUA has demanded that the airline not only maintain the option to issue paper passes but also ensure that this service is free for all passengers, regardless of the fare type they purchase.
Previous controversies
FACUA has urged Ryanair to comply with existing laws and consumer rights. The association warns that the airline’s decision could face legal challenges, particularly as similar cases have already led to rulings against charging passengers for boarding passes at airports. The consumer watchdog also reminded the public that Ryanair has previously announced controversial measures that were eventually dropped.